So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Upon connecting however, I got flashing red lights. Only Virgin Media kit can be plugged into their network so not surprising the Talktalk router has no means to plug into that. Or if the other end of the white cable is in a more useful. Security matters. cheshire_man. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Hi All I’m new here. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Don’t plug the power cable into a plug socket yet. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Connect the Hub’s power cable with the blue tab. Quickstart is the quickest and easiest way to setup our services. VM BB TV Landline. Browse Virgin Media Virgin Media Community. The Stream remote. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall socket in my - 5339557. just moved in, can see the brown cable coming in from outside but there's no VM. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Hi. e if you have the 20mbit VM you won't get all the speed though it). I can only find the TV socket. Connect the new Hub. Absolutely not. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. When I proceeded to set up my Hub 3 I quickly realised that. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. 1 ACCEPTED SOLUTION. 6. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Stay safe online. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. Options. I have received my quick start-up kit. Please help. Sorry to hear of the install delay caused by the wall sockets missing. Wall socket. I'm looking to replace an old wall socket in my new house. on 17-12-2022 10:39. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. screw the master socket back to the wall. The Openreach sockets do not work for Virgin Media. Reply. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Ranj11 Posts: 7 Forumite. . The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. #12. Jan 14, 2022. My Virgin Media App. Adduxi. Back a step. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hello, i registered VM broadband and scheduled to delivery on 1st September. We would like to show you a description here but the site won’t allow us. Connect the Hub’s power cable with the blue tab. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. If you're happy with this and for the charge we can make the arrangements for you 🙂. Account - Cable. Getting Connected with Virgin Media is easy when you have a wall socket. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Back a step. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Every Day new 3D Models from all over the World. wall socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Most Virgin Media customers will receive a Hub 3 router. Phone line - 5 mins. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. When ordered it didn't say anything about needing a VM wall socket. Connecting Hub 3 To Extensions Virgin Media Community 4797660. 3. I have the old virgin media wall socket. 2. Don't touch it. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. It varies between the altnets. Hi, Same problem here. It has two outputs on the left of the wall box. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. It is easier to decorate without wires and boxes so I would like to hear your expe. It should be free of charge. You'll have to cut the cable and seal the hole up. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Incidentally the phone socket is redundant if not in use and can be safely removed. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Get virgin engineer to move the wall socket. Re: No Wall Socket for Quickstart. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or if the other end of the white cable is in a more useful. 1. Trouble shooter. Leave the "repaired" network cable disconnected for the moment. Solved: Previously, I had BT connection so I need a wall socket. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. See where this Helpful Answer was posted. Call the Pre-installation and delivery team on 0800 052 1734. 10; 0; 0; alexkay003. 0 Kudos Reply. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have tried to contact vm but I don’t have a landline number so they w. Rob. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Plug into the wall socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. The other is marked TV, & this is used for TV & Broadband. There is a long wire and plastic boxes. How out here. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Panting like a fiend. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). provided, I shall give them a call tomorrow. I don't have a virgin media wall socket and this is stressing me out. • Scroll to the HDMI port you connected the cable to. in Networking and WiFi yesterdayRe: Wall socket connection. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. All forum topics; Previous topic; Next topic; 2 REPLIES 2. James-30 wrote: ». Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. VM has to 'switch' you to do that. Sadly, I can't set up because my wall socket does not fit. VM don't use fibre inside the property. 0 Kudos. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It’s important you talk to your provider about how the service will work for you. on 23-10-2022 13:36. Account - Mobile. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). My Virgin Media App. If you really need to take them off, just use a screwdriver to unscrew the screws. This is very easy to do and will only take a couple of minutes. Virgin Media; My Virgin Media; Shop;. Call the Pre-installation and delivery team on 0800 052 1734. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Chris. Even sitting in the room above the router, the WiFi was dreadful. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Wall sockets and no connection. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. The top “capped” one is marked FM & has been disused since cable went digital. 0. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Any extension that you create after the main socket is your responsibility. Checked every. We would like to show you a description here but the site won’t allow us. I received myquickstart pack yesterday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However you might need to check what type of cable is used to connect the socket to the Virgin network. 19 minutes ago. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. . - All the cables for my TV, Virgin, Sky-tv are entering my property from the living room window. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. On our system, we would have had it listed as serviceable which. Loose connections, damaged sockets, or bent pins can. Teki, Mar 28, 2020. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Virgin Media; My Virgin Media; Shop; Help;. Perfect for when you can’t all decide on what to watch. The box and cables may have been removed by the previous occupiers. If so, your phone connection is from the back of the VM hub. Gradually increase the force until the. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. TV & FM Radio Sockets. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. A Virgin Media wall socket is simply a point of entry into your home. 2. Some install their own poles too. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Packages. 29/07/15 - 16:50 #1. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 30-01-2023 13:36 - edited 30-01-2023 13:51. VM has a rolling programme of work to move all customers over by 2025. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Hi @bingoman000. on 30-12-2022 13:33. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. But I. 0800 052 1734-----Options. For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. All the cables will go under the floorboards. Back a step. I'm a Very Insightful Person, I'm here to share knowledge. I’m having the exact same problem. on 30-09-2022 14:24. . Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The other is marked TV, & this is used for TV & Broadband. u just run a long cable from the box inside to whatever room u want. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. We would like to show you a description here but the site won’t allow us. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. 168. ” I did not get a silver terminator cap in my packaging to send back. Vonage 2nd line. Security matters. Tuning in. Happy to pay the money for it, if it could be arranged please. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The isolator has a terminator cap (marked below) fitted to the open end. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. All the cabling is the property of Virgin Media and must not be touched. 3 weeks ago. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 0 Kudos Reply. The internal box should be oblong, square one are for phone. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 12-01-2023 10:45. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Last edited: 21 Jul 2010. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. We all know and love the internet and TV services that can enter our homes through entry points. Threatened "Do this within 12 hours. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. - 5250024Forced to use Virgin Media Broadband. Call the Pre-installation and delivery team on 0800 052 1734. Kit arrived today…no wall box so unable to install. 0 Kudos. 0 Kudos Reply. Installation: Wall socket issue. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I have my original wall box still that has the CableTel logo. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. • Connect the power supply to the back of the new box, then switch on at the wall. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Pop the power cable into a nearby plug socket, and turn it on. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Step 2: Order your TalkTalk Broadband service. All I am aware of terminate the fibre inside your house though. Now have to wait until late next week for a technician to arrive!1 ACCEPTED SOLUTION. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Sometimes there is no wall box, just a trailing cable. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. Getting Connected with Virgin Media is easy when you have a wall socket. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Internet. Networking and WiFi. Re: I need a Virgin Media Wall Socket. Sometimes there is no wall box, just a trailing cable. Options. The wall box may be branded with the logos of an old cable TV company (not VM). Account - Mobile. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Location. Account - Cable. See where this Helpful Answer was posted. Plug into the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. 0 Kudos. Don’t plug the power cable into a plug socket yet. . Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Get the Hub ready by connecting the wires. However, rather than the cabling then entering. Don’t plug the power cable into a plug socket yet. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Can anyone tell me what the case is called, confirm its needed and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . 1. It is causing an issues to my development of the property. • Using your TV remote push the Input, AV or Source button. As in coaxial head and thin cable tail? Not sure if that exists/would work. The NTL cable termination box is outside. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. 0 which means the speed will be rather limited (i. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I think there’s something missing to the Virgin Media wall socket in my flat. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No idea what that entails/ how long and how. What confuses some people is the push-on connector provided. Connect the Hub’s power cable with the blue tab. 11 April at 1:01PM in Broadband & internet access. The wall box may be branded with the logos of an old cable TV company (not VM). Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. wi-fi. There should be a screw F socket on the bottom where the cable is now just pushed onto. on 12-01-2023 21:04. Thanks, Megan_L 32,846. £12. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Got my virgin media self install kit but I don't have a virgin socket. The phone number doesn't connect you. A non-split socket will have the sockets and screws in the middle. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. I am so sorry to hear that you seem to be missing a wall socket in the home. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 0 Kudos Reply. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. on 15-11-2022 18:53. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. The two sockets on the wall on the RHS are telephone sockets. #2. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Call the pre-installation and delivery team on 0800 052 1734. So you can either unscrew this one & push on the connector provided in the Quick Start pack. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. You need an aerial and an RF feed from it. My options are . • Scroll to the HDMI port you connected the cable to. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. I’m a new Virgin customer, and the previous occupants used a different provider. screw the master socket back to the wall. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. 3 weeks ago. Switched On Families. Some while ago I had Virgin Media installed. Old Timer. In your Stream kit you’ll find everything you need to get the Stream box up and running. My dad bought the 1gbps package and arranged the delivery for - 5273209. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Virgin Media Wall Socket on 13-04-2022 14:08. I'm sorry to hear your wall socket is getting in the way. Just make sure you definately don't need it, or won't be needing it again. Very Insightful Person Options. Next, connect the power cable. 0 Kudos Reply. Your number will transfer to the Virgin socket. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Feb 22, 2022. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. Stay safe online. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Push the white cable (from the old Hub) into the back of the new Hub. If it’s damaged, it could. cable from wall. If you had an Ethernet cable and/or a phone cable previously connected, plug those. Don’t plug the power cable into a plug socket yet. cable from wall. Reply. When your number transfers, your BT socket will go dead. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. £270 does sound way over priced for a tv aerial. there is a knack to it but you will get it. How can I speak to someone about getting one installed. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router.